CTS-155: Tech Support Functions
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.
***Please refer to the online version of the Richmond Community College Program & Course Catalog and the Student Handbook for current academic and general policies.***
Course Information
Hours
Credits:
3
Lab/Shop:
2
Lecture:
2
Work Exp.:
0
Clinical:
0
Semesters Offered
Fall
Requisite Information
None